Infrastructure Operations and Service Support Analyst

Details: This international industry leader has an immediate 3+ month contract opening in Arlington, TX for an Infrastructure Operations and Service Support Analyst.  Will be responsible for the deployment and management of platforms to ensure operational continuity, availability, recoverability, performance and capacity in compliance with Service Level Agreements. This includes testing, deployment, administration, and restoration of service for Infrastructure and application solutions.  Will be responsible for the creation of the daily Transportation network optimization solutions. Using Transportation optimization technology, this role owns the planning and execution of the Network Optimization business process from origination of orders through final tender to the assigned carrier. Duties include: 1. Insure daily Transportation plans created can be successfully executed by field sites providing the service and productivity levels needed. 2. Resolve optimization issues driven by order changes and ship date delays. Work closely with field personnel to determine resolution. Work with the Network Enabler and Technical Development teams to improve solution or technology solution quality 3. Work with the field to resolve daily execution issues that arise. Support the field by insuring emergency shipments are managed in a timely manner and meet service expectations 4. Manage the order feed processes to the Transportation Management System including those generated by various Order Management Systems and those manually entered. Collaborate with peers (Network Coordinators) to balance daily workloads and support the business. 5. Produce/review various performance reports to drive results . This position requires: • Bachelor’s Degree and 5 years of related IT business work experience • Experience in Technology Operations and Support Services • Inventory and Asset Management Experience• Project management experience working with small to medium complex projects • Technical aptitude to understand and apply technology solutions to support business change • Ability to travel 5% • DB administration preferred • Certifications preferred - Cisco Certified Networking Associate, Microsoft Certified System Engineer, ITIL Foundations, Project Management   • Strong analytical and problem solving skills • Strong communication skills, both oral and written Prefer experience with Manufacturing Execution Systems (procurement, administration, support, lifecycle), Windows Server OS & clustering (procurement, administration, support, lifecycle), Active Directory - (administration, support),Virtualization (VMware/VMotion) (administration, support, lifecycle), Networking – LAN, VLAN, ACL, AP ( administration, support, lifecycle), Wireless Handhelds (profile maintenance, support, testing, lifecycle), ACL changes – liaise with backline teams to (testing, implementation), Network Printers – label, laser, multifunction copiers (configuration, support, lifecycle), Print queue - (administration, configuration, support) & Virtual Tape Library/Backup – (support, lifecycle) Background Check & Drug Screen RequiredApplication RequirementsClient will not accept subcontractorsYou must be authorized to work in the U.S. on a full-time basis.Required Qualifications:Project ManagerTMS (Transportation Management System)TransportationInventoryAsset ManagementManufacturingBenefits/PerksMedicalDentalVisionand Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care InsuranceDependent Care Assistance. 401(k) with Roth feature. Free e-Learning Courses .mtxHdr {font-size:1.5em; color:#004E61; font-weight:bold}About MATRIXWhatever your career destination, we're how you get there. For more than 27 years, MATRIX has placed talented contract and permanent IT professionals like yourself at thousands of top-notch organizations throughout the U.S., ranging from Fortune 50 to small IT shops across all industries.MATRIX surrounds you with personal services from assistance with your resume and interviewing skills, to background information on the companies you will interview with, and more.Once you are onboard as a MATRIX consultant, we offer outstanding benefits, a 401(k) program (or plan), discounted training, and other valuable incentives.Apply today at MATRIX.Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

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Production Support Spec - 3456652

Details: Duties:This individual will focus on supporting IVR applications within the Call Application Solution Group. The position requires providing 24X7 application support and carrying a pager or BB on a rotation basis. The Application Development Specialist is expected to have a good understanding of the business, be able to promptly field and report production issues (pages/alerts/tickets/user request) and quickly follow through on issues by performing tier-1 troubleshooting and analysis, as part of timely remediation and resolution. Suggesting quick workarounds, being sensitive to business user's sense of urgency and proactive behavior is critical to success in this role. The Call IT Production Support team strives for service excellence by complying with defined business SLA that focuses on application availability, minimizing service disruption, zero outages and overall systems health and stability. The candidate must have successful experience working with external & internal partners, cross functional groups and vendors. Advocate proactive measures to prevent issue recurrence (monitoring), focus on documentation and processes and take initiatives to automate, where applicable. In order to provide business value, the candidate must understand the business processes that are supported by the Call IT applications.Major Production Support Duties and Responsibilities:- Follow defined Production Support procedures and standards around fielding, reporting and escalation of production issues for all Call IT applications.- Demonstrate technical ability to come up with quick and sound workarounds to remediate and resolve issues in a timely manner.- Provide 24X7 Application Support and carry pager/BB on a rotational basis.- Perform application shakeouts and validations to support upcoming releases, enhancements and changes.- SME (Subject matter Expert) for multiple Call IT Applications.- Clearly document issues and communicate effectively with business and systems partners.- Support production KPI Metrics report generation process.Skills:The position will report to the Production Support Manager, internal & external customers and Vendor Partners to meet or exceed service standards. .- Minimum five years of Information Technology experience with two years in application support.- Experience in the implementation & support of IVR systems and troubleshooting of complex production environments.- Experience working with vendors.- Problem solving skills including the ability to systematically analyze complex problems and come up with innovative solutions such as automation of manual support tasks. Must be a highly organized and disciplined individual who fully understands the rigors of a 24 x 7 mission critical production environment and works well with multiple technical disciplines.- Solid written and verbal communication skills with ability to conveying complex or technical information in a manner that others can understand- Proficient in MS Office Tools - Works collaboratively within and across functional areas to ensure superior operating efficiency- Exhibit customer focus and sense of urgency Technical Skills: - J2EE: Java and Websphere - OS: AIX (Unix), IVR, ICM (w/Speech Recognition), CDP, Networking and Telephony, - RDBMS: DB2 - Middleware: MQ Series - Tools: HPSM (ticketing), TWS (Job scheduling), Prognosis (Monitoring), Emperix (used for placing synthetic calls)Education:Bachelors degree in Computer Science or a related discipline, typically six or more years of solid, diverse work experience in IT with a minimum of four years experience application program development, or the equivalent in education and work experience.Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $22.5 billion global provider of HR services and the second largest staffing organization in the world.

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AML Operations Support Manager(Team Lead) -Periodic Transacton R

Details: Office Location / Address:  FL-TAMPA CAMPUS (BLDG F) 3800 CITIGROUP CENTER DRIVE TAMPA FL 33610-9122 USA - 10232 Education Level:  Bachelor's Degree Shift:  Day Job Employee Status:  Regular Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. JOB SUMMARY:Allocating and managing work across a team of analysts performing enhanced due diligence on Foreign Correspondent Bank clients. The AML Operations mitigates money laundering and terrorist financing risks for Citi and its customers in the global marketplace. It uses skilled analysts, state-of-the-art technology and globally standard policies and procedures to ensure effective monitoring and reporting of suspicious activities. Allocating reviews to analysts for identification, analysis and assessment of Foreign Correspondent Bank financial activity  Reporting unusual client activities which might relate to money laundering. Using global standard policies, procedures and tools. Operating within agreed business SLAs and confidentiality standards.  Building and applying knowledge of money laundering processes. Generating workflow reports pertaining to analyst activity, scheduling and resource planning • Assisting in the development and implementation of improvement plans. Line management for analysts, including performance management, coaching and supporting hiring and training.  Supporting the successful accomplishment of internal Risk Control, and Self-Assessment (RCSA) policies, as they apply to the department.  Review system access request to ensure that only staff are granted access at appropriate level.  Providing operations expertise to internal work groups, teams, and committees focused on enhancing processes and procedures.

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Operations Support Manager- Security Coding (Buffalo, NY)- 1201

Details: Office Location / Address:  NY - AMHERST CROSSPOINT PARKWAY II 580 CROSSPOINT PARKWAY GETZVILLE NY 14068 USA - 37951 Education Level:  Bachelor's Degree Shift:  Day Job Employee Status:  Regular Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies and operational processes which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical dataThe Data Quality team works in partnership with Security Coding and our technology teams to automate as much loading and validating of product data as possible. The teams are responsible for ensuring product reference data held across master database applications is accurate for global financial markets.Key responsibilities include:• Query data from multiple relational databases, perform data analysis and remediate.• Develop, generate and publish weekly/monthly management MIS reports for global Security Coding teams.• Build and maintain databases used to generate metrics and data quality exception reporting.• Work with Sec Coding Operations and IT partners to identify system and processing areas which require enhancements to streamline business as usual (BAU) processes.• Work closely with Data Remediation team on Security Master integration• Provide data quality project support• Provide UAT testing for strategic technology rollouts

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